Build

a well-oiled machine

Process optimisation is the discipline of adjusting a business or industrial process to optimise a specified set of parameters without violating its constraint. The most common goals are minimising cost and maximising throughput or efficiency.

Process scoping and definition

RACI matrix creation

Definition of manual / automated tasks

Optimisation recommendations report

Implementation of optimised processes

Robotic process automation

Processes quality assurance

Project management and administration

Process automation

Process mapping

Including association of tasks to people and systems

PROCESS-OPT METHOD

The GMC Process-Opt team will dive deep to review any existing processes, procedures, and documentation. The team will observe any process where no documentation currently exists. Our specialists will work with your team at various levels to find out exactly how your company works – finally documenting everything correctly.

Our specialists will analyse all the processes for both opportunities to optimise each one or to automate a manual process where feasible. Optimised processes are tested as part of the build and once authorised to do so, new optimised process is implemented.

We use statistical methods for the analysis, monitoring and diagnosis of process operating performance via an on-line process which collects process measurements. Our team set thresholds and analyse breaches and anomalies in a process of ensuring continuous improvement inside of your business.

Talk to us

For process optimisation contact GMC’s Process-Opt team based in Johannesburg, South Africa.

About

Your business processes should work like a well-oiled machine. The GMC Process-Opt team are well aware that streamlined processes do not only allow you to get more work done, but allow you to address the needs and meet the challenges of your own customers at a moment’s notice. We provide class-leading business process optimisation services to customers just like you. Our years of experience in the customer support industry allows us to build the best support solution for your customers complete with detailed analytics and reporting available at your fingertips.

Contact

Contact us for your business process optimisation

Contact Info

+27 0861 111 888
enquiries@gmconsulting.co.za
7 Waugh Avenue,
Northcliff,
Johannesburg
2195
SOUTH AFRICA